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NANA Handling of Customer Complaints

How it’s handled and rectified

Complaints from end-customers are inevitable. This may be the result of human error, innocent misunderstanding, miscommunication or just bad luck.

On behalf of Member Newsagents and as one of the Member benefits, the Newsagents Association of NSW and ACT (NANA) receives end-customer complaints, and in turn manages and often mediates those complaints from end-customers as well as those between customers, the Newsagent and the relevant suppliers.

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