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COVID-19 is causing significant changes to customer behaviours across city, metropolitan, rural and regional locations. Obviously, Newsagents are reliant on customers for sales and cash flow. NANA has received and continues to receive reports from Members of severely depressed trading conditions. Major centres are becoming devoid of foot traffic. Rural and Regional businesses which are yet to recover from bushfires, storms and floods are now having to face declining sales on top of what has been a depressed start to the year.