Skip to main content

The ACCC has written to NANA advising of a project for which they are seeking NANA Member support.

The Australia Energy Regulator (AER) is undertaking a study to determine how much customers value a reliable supply of electricity from the electricity grid.

The Values of customer reliability study will help AER ensure electricity providers invest the right amount in electricity infrastructure, balancing reliability and affordability to deliver power to customers.  As part of this important study, they are conducting surveys of business customers. You can participate by completing a survey. Your participation will enable AER to take your business’s needs for reliability into account when developing the values of customer reliability.

The survey will take about 15 minutes to complete and closes on Wednesday, 23 October 2019.

Complete the Business Customer Survey